ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked:
Do you ship internationally?
Yes, we do ship internationally please ask for our rates according to your individual order.
How long does shipping take?
Shipping times vary according to location, please allow plenty of time when requesting for shipping during the holiday season.
Will I be charged for taxes?
Taxes are included at the current rates in Malta, no extra taxes taxes are payable upon receipt of the item if you are in an EU member state. in other countries taxes may apply.
RETURNS & REFUNDS POLICY
What is your returns policy? Do you refund?
You may return the goods purchased within 14 days of the purchase. Goods returned must not have been used in any way. Only visual inspection is allowed, the same way as you would have inspected the goods if you were present in a shop. The refund does not include the delivery charge which is charged extra if opted for.
TERMS & CONDITIONS FOR USERS
Please read these User Conditions before using this site which is operated by Zedco CO Ltd. This site is the further the promotion and sale of products supplied by us. By using this site, you signify your acceptance of these conditions in return for which we will provide you with access. From time to time we may modify the conditions so please continue to review the conditions of use whenever accessing or using this site. If at any time you do not wish to accept these conditions then you may not use this site.
Zedco Ltd. is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.
This Policy explains how Zedco Ltd. uses any personal information Zedco Ltd. may collect about you when you use our websites ; or when you use or are a recipient of our services.
Personal Information that Zedco CO Ltd. may collect about you
Zedco may collect personal information which Zedco receives when:
you use our websites
you use our services
visit our premises
you contact us or
you are a recipient of our services.
This may include information:
which you provide where you
complete one of our forms or receipts,
contract with us or request a service,
enter information on a Zedco website,
contact Zedco directly in writing or by phone or via social media, chat or instant messaging;
which is recorded on articles sent to you via Zedco
which is recorded when you visit Zedco premises.
Zedco may collect the following types of information:
your name, address, email address, telephone number(s) and other contact and identification details
information required to provide you with a service, and details of our services that you have used
your company's name, your position in the company; the company's address, company's email address and telephone number
your payment information such as credit or debit card details
information collected through your use of Zedco’s websites. Please see the Cookies Policy on each of our websites for more information.
details of any enquiry or complaint you make to Zedco
information about the articles sent to you via Zedco.
When Zedco collects personal information
Zedco collects your personal information to:
provide you with products and services that you may request from us or selected third parties
provide other customers with products and services
enhance or improve customers' experience of our products and services and our websites
improve and develop its services
protect security e.g. to check your identity when you use our services
prevent and detect fraud against you, Zedco and/or third parties
meet its legal and regulatory obligations.
If you call any of our customer service telephone numbers, Zedco may record your call. These recordings are used for training and quality control to ensure that Zedco continuously monitor and improve our customer service standards.
How Zedco collects personal information
Zedco collects personal information:
directly from customers: e.g. when a customer signs up to receive our services or registers on a Zedco website;
from third parties who use our products and services e.g. information recorded on articles sent to you by a third party;
from other Zedco companies and subsidiaries e.g. if a customer has indicated that they wish to receive information about the products and services of such entities.
from third parties e.g. when Zedco acquire third party marketing lists or information from other publicly available sources ex. the electoral register; get authorisation for a payment you make or when undertaking an identity check.
when products or services are provided together with a business partner and the information is collected by the business partner in order for Zedco to provide you with the product or service.
when mail and other documentation passes through our network Zedco may collect information on the outside of letters, parcels and other mail items e.g. contact information enables us to route items through our network for delivery to the addressee.
Who sees the personal information that Zedco holds?
Customers' personal information may be provided to:
Zedco companies and subsidiaries
o Details of our businesses can be found here:
Selected third parties
where customers have indicated they wish to receive information about products, services or promotions that may be of interest to them
where services are provided together with a business partner and it is necessary to disclose the information to them in order to provide the services
for the prevention of fraud and reduction of payment risk against Zedco, third parties and customers
for the purposes of identity verification
to prevent money laundering
in connection with the prevention and detection of crime
in fulfilment of its service obligations with select authorities
Disclosures of personal information required by law
Zedco may be required to disclose certain personal information because it is required by law or for the purposes of legal proceedings.
If false or inaccurate information is provided and fraud is identified, details could be passed to fraud prevention agencies.
Law enforcement agencies may access and use this information.
Zedco and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
Checking details on applications for credit and credit related or other facilities
Managing credit and credit related accounts or facilities
Checking details on proposals and claims for all types of insurance
Checking details of job applicants and employees
Zedco and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
Please see below for details of how to contact us if you wish to access your personal information or details of relevant fraud prevention agencies.
Transfers of personal information outside Malta
Zedco may need to transfer personal information about customers to third parties located outside Malta. If Zedco do, Zedco will ensure that information is protected to a level which meets the requirements of Maltese law.
Keeping personal information secure
Zedco is committed to keeping customers' personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.
How long do Zedco keep personal information?
Zedco will only retain customers' personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.
Your Personal Information Rights
For as long as Zedco retain personal data you are entitled to rely on a number of rights. These rights allow you to exercise control over the way in which your personal information is processed. You are entitled to:
o Access your personal information
Zedco commits itself to provide data subjects with any personal information it holds in their regard. Customers with web-based profiles can access the information they provided us when registering for any online Zedco service by accessing the relevant 'My Account' section.
o Keeping your information accurate
Zedco will ensure that personal information is kept accurate and up to date as far as is reasonably possible and feasible. However, Zedco relies on customers to ensure that some of the information it holds about them is accurate and up-to-date. Zedco encourage customers to inform Zedco of any changes to their information (e.g. by updating their account details on Zedco websites).
o Remove your consent
You can change your mind whenever you give us consent, such as direct marketing.
o Restrict and object
You have the right to restrict and object to the processing of your personal information or using automated decision-making.
o Delete your information (your right to be forgotten)
You may ask us to delete your personal information.
o Move your information (your right to portability)
Where possible Zedco can share a digital copy of your information directly with you or another organisation indicated by you.
A proof of identity is required in order to protect your information when processing such access requests. Zedco
might also require sufficient details to be able to locate your information for example, date and details of website access, products or services that you have used etc. An optional application form may be provided to assist us in locating the information you require.
You can exercise the rights outlined above by contacting Zedco’s Data Protection Office as indicated below.
Customers may allow Zedco to provide them with information about products and services that Zedco, or third parties Zedco has selected, may consider to be of interest to them.
Zedco will only do this when the customer would have given consent to receive such information. You agree to receive marketing information:
from Zedco about our products and services by choosing to opt-in on the relevant registration form of a Zedco's website or service or through other means of engagement
from Zedco about third party products and services by choosing to opt-in on the relevant registration form of a Zedco's Website or service or other forms of engagement.
Cookies are text files placed on your computer when you use a website.
Zedco use analytics cookies in order to collect information about how visitors use our site, such as the pages visitors go to most often and where they have come to the site from. This information is collected anonymously and is only used to improve how our websites work. On the other hand, marketing and advertising cookies are used to deliver adverts more relevant to the user and his/her interests. Such cookies remember that the user has visited our website, and are also used to limit the number of times you see an advertisement as we'll as help measure the effectiveness of the advertising campaign. It is important to note that this information is not shared.
Links to other websites
Zedco websites may include links to other sites. Zedco will make every effort to provide links to high quality, reputable sites but are not responsible for their privacy practices, site content, or the services they offer.
How to contact us
Our Data Protection Officer oversees how Zedco collect, use, share and protect your information to ensure your rights are fulfilled. You may contact our Data Protection Office at the details indicated below:
Data Protection Office
ZEDCO CO Ltd.
5A Spinola Road,
St. Julians STJ3012.
Tel : +356 21335933