Contact Us

 Zedco CO Ltd. Spinola Res. Spinola Rd.

 St.Julians Malta EU

Tel: +356 21335933 +356 99499273

info@zedco.eu 

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FAQ

ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked:

 
SHIPPING 

Do you ship internationally? 

Yes we do ship internationally please ask for our rates according to your individual order.

 

How long does shipping take? 

Shipping times vary according to location, please allow plenty of time when requesting for shipping during the holiday season.

 

Will I be charged for taxes?

Taxes are included at the current rates in Malta, no extra taxes taxes are payable upon receipt of the item if you are in an EU member state. in other countries taxes may apply.

RETURNS & REFUNDS POLICY

What is your returns policy? Do you refund?

You may return the goods purchased within 14 days from the purchase. Goods reuturned must not have been used in any way. Only visual inspection is allowed, the same way as you would have inspected the goods if you were present in a shop. The refund does not include the delivery charge which is charged extra if opted for.

 

 
TERMS & CONDITIONS FOR USERS

Please read these User Conditions before using this site which is operated by Zedco CO Ltd. This site is the further the promotion and sale of products supplied by us. By using this site, you signify your acceptance of these conditions in return for which we will provide you with access. From time to time we may modify the conditions so please continue to review the conditions of use whenever accessing or using this site. If at any time you do not wish to accept these conditions then you may not use this site. 
 

Privacy policy

Zedco Ltd. is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.

This Policy explains how Zedco Ltd. use any personal information Zedco Ltd. may collect about you when you use our websites ; or when you use or are a recipient of our services.

Personal Information that Zedco CO Ltd. may collect about you

Zedco may collect personal information which Zedco receives when:

  • you use our websites

  • you use our services

  • visit our premises

  • you contact us or

  • you are a recipient of our services.

 

This may include information:

  • which you provide where you

    • complete one of our forms or receipts,

    • contract with us or request a service,

    • enter information on a Zedco website,

    • contact Zedco directly in writing or by phone or via social media, chat or instant messaging;

  • which is recorded on articles sent to you via Zedco

  • which is recorded when you visit Zedco premises.

 Zedco may collect the following types of information:

  • your name, address, email address, telephone number(s) and other contact and identification details

  • information required to provide you with a service, and details of our services that you have used

  • your company's name, your position in the company; the company's address, company's email address and telephone number

  • your payment information such as credit or debit card details

  • information collected through your use of Zedco’s websites. Please see the Cookies Policy on each of our websites for more information.

  • details of any enquiry or complaint you make to Zedco

  • information about the articles sent to you via Zedco.

When Zedco collects personal information

Zedco collects your personal information to:

  • provide you with products and services that you may request from us or selected third parties

  • provide other customers with products and services

  • enhance or improve customers' experience of our products and services and our websites

  • improve and develop its services

  • protect security e.g. to check your identity when you use our services

  • prevent and detect fraud against you, Zedco and/or third parties

  • meet its legal and regulatory obligations.

 

If you call any of our customer service telephone numbers, Zedco may record your call. These recordings are used for training and quality control to ensure that Zedco continuously monitor and improve our customer service standards.

 

How Zedco collects personal information

Zedco collects personal information:

  • directly from customers: e.g. when a customer signs up to receive our services or registers on a Zedco website;

  • from third parties who use our products and services e.g. information recorded on articles sent to you by a third party;

  • from other Zedco companies and subsidiaries e.g. if a customer has indicated that they wish to receive information about the products and services of such entities.

  • from third parties e.g. when Zedco acquire third party marketing lists or information from other publicly available sources ex. the electoral register; get authorisation for a payment you make or when undertaking an identity check.

  • when products or services are provided together with a business partner and the information is collected by the business partner in order for Zedco to provide you with the product or service.

  • when mail and other documentation passes through our network Zedco may collect information on the outside of letters, parcels and other mail items e.g. contact information enables us to route items through our network for delivery to the addressee.

 

Who sees the personal information that Zedco holds?

Customers' personal information may be provided to:

  • Zedco companies and subsidiaries

o        Details of our businesses can be found here: http://www.zedco.eu

 

  • Selected third parties

    • where customers have indicated they wish to receive information about products, services or promotions that may be of interest to them

    • where services are provided together with a business partner and it is necessary to disclose the information to them in order to provide the services

    • for the prevention of fraud and reduction of payment risk against Zedco, third parties and customers

    • for the purposes of identity verification

    • to prevent money laundering

    • in connection with the prevention and detection of crime

  • in fulfilment of its service obligations with select authorities

 

Disclosures of personal information required by law

Zedco may be required to disclose certain personal information because it is required by law or for the purposes of legal proceedings.

Fraud Prevention

If false or inaccurate information is provided and fraud is identified, details could be passed to fraud prevention agencies.

Law enforcement agencies may access and use this information.

Zedco and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

  • Checking details on applications for credit and credit related or other facilities

  • Managing credit and credit related accounts or facilities

  • Recovering debt

  • Checking details on proposals and claims for all types of insurance

  • Checking details of job applicants and employees

 Zedco and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

Please see below for details of how to contact us if you wish to access your personal information or details of relevant fraud prevention agencies.

 

Transfers of personal information outside Malta

Zedco may need to transfer personal information about customers to third parties located outside Malta. If Zedco do, Zedco will ensure that information is protected to a level which meets the requirements of Maltese law.

 

Keeping personal information secure

Zedco is committed to keeping customers' personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

 

How long do Zedco keep personal information?

Zedco will only retain customers' personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.

 

Your Personal Information Rights

For as long as Zedco retain personal data you are entitled to rely on a number of rights. These rights allow you to exercise control over the way in which your personal information is processed. You are entitled to:

o   Access your personal information

Zedco commits itself to provide data subjects with any personal information it holds in their regard. Customers with web-based profiles can access the information they provided us when registering for any online Zedco service by accessing the relevant 'My Account' section.

o   Keeping your information accurate

Zedco will ensure that personal information is kept accurate and up to date as far as is reasonably possible and feasible. However, Zedco relies on customers to ensure that some of the information it holds about them is accurate and up-to-date. Zedco encourage customers to inform Zedco of any changes to their information (e.g. by updating their account details on Zedco websites).

o   Remove your consent

You can change your mind whenever you give us consent, such as direct marketing.

 

o   Restrict and object

You have the right to restrict and object to the processing of your personal information or using automated decision-making.

 

o   Delete your information (your right to be forgotten)

You may ask us to delete your personal information.

 

o   Move your information (your right to portability)

Where possible Zedco can share a digital copy of your information directly with you or another organisation indicated by you.

A proof of identity is required in order to protect your information when processing such access requests. Zedco

might also require sufficient details to be able to locate your information for example, date and details of website access, products or services that you have used etc. An optional application form may be provided to assist us in locating the information you require.

You can exercise the rights outlined above by contacting Zedco’s Data Protection Office as indicated below.

 

Marketing

Customers may allow Zedco to provide them with information about products and services that Zedco, or third parties Zedco has selected, may consider to be of interest to them.

 

Zedco will only do this when the customer would have given consent to receive such information. You agree to receive marketing information:

  • from Zedco about our products and services by choosing to opt-in on the relevant registration form of a Zedco's website or service or through other means of engagement

  • from Zedco about third party products and services by choosing to opt-in on the relevant registration form of a Zedco's Website or service or other forms of engagement.

 

Cookies

Cookies are text files placed on your computer when you use a website.

Zedco use analytics cookies in order to collect information about how visitors use our site, such as the pages visitors go to most often and where they have come to the site from. This information is collected anonymously and is only used to improve how our websites work. On the other hand, marketing and advertising cookies are used to deliver adverts more relevant to the user and his/her interests. Such cookies remember that the user has visited our website, and are also used to limit the number of times you see an advertisement as we'll as help measure the effectiveness of the advertising campaign. It is important to note that this information is not shared.

Links to other websites

Zedco websites may include links to other sites. Zedco will make every effort to provide links to high quality, reputable sites but are not responsible for their privacy practices, site content, or the services they offer.

 

How to contact us

Our Data Protection Officer oversees how Zedco collect, use, share and protect your information to ensure your rights are fulfilled. You may contact our Data Protection Office at the details indicated below:

 

Data Protection Office

ZEDCO CO Ltd.

5A Spinola Road,

St. Julians STJ3012.

Tel : +356 21335933

Email   dpo@zedco.eu

 

Changes to our Privacy Policy

Zedco will keep our Privacy Policy under regular review and will place any updates on this webpage. This Privacy Policy was last updated 24.05.18


Contracts 

Website contracts may be concluded in English. 

Data Protection (See above updated policy)

As provided for in the data protection act we are committed to our visitors’ privacy and therefore we will not collect any personal information about you as a visitor unless you provide it voluntarily. When you send us a mail via our website, we will record your e-mail address and other information submitted by you only to respond to your message. Any personal information you communicate to us shall be treated as confidential and shall not be shared, rented, or sold to any other organisation without your consent. 

Upon request, we will provide you with access to the personal information that is being kept about you and will correct personal information that you state is erroneous. This privacy policy only covers Zedco's web site http://www.zedco.eu http://www.zedco.eu.com and other urls that point to this same website. Any links within this site to other web-sites are not covered by this policy. 


No Reliance 

Whilst we take steps to ensure the accuracy of the information accessed via this site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it. We have no responsibility for content provided by third parties and are merely providing access to such content to you. We have no obligation to verify the content of such information nor to edit any such information provided by third parties. We do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third party details and you acknowledge that any reliance on such information will be at your own risk. 

Copyright 

This site and all materials, text, code, content, software, videos, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, marks, formats, files, graphics, devices and links contained in it or linked to it (together “Content”) are protected by copyright, trade marks and other rights of intellectual property owned by us or licensed to us. Anyone accessing this site is entitled to view any part of it. However, the Content must not be used nor reproduced (in whole or part) for any other purpose including on or in connection another website or publication or for direct commercial gain. Furthermore, any links to this site must be notified to and approved by us before they are created or steps are taken to create the same. 

No Warranty 

This site and its content are provided “as is” excluding warranties of any kind, either express or implied, to the fullest extent permissible under applicable law. We accept no liability for functions contained on the site and make no warranty that the site will operate uninterrupted or error-free or that any defect will be corrected. We do not warrant that the site is compatible with your computer equipment or that the site or its server is free of errors, viruses, worms or “Trojan horses” and we shall not be liable for any damage you may suffer as a result of such destructive features. 

Limitation of Liability 

You acknowledge that your use of this site and its content is at your own risk. If you are dissatisfied with this site or have any suggestions for improving the site, please contact us: info@zedco.eu Except for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, indirect or consequential damages (including loss of profits), or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise. Applicable law may not allow the limitation or exclusion of liability of certain damages, so this limitation or exclusion may not apply to you in its entirety. 

Payment 

You may pay for your order by Internet banking or by sending a bank cheque. Our banking details are listed on the Web order checkout page. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorized third party obtains access to your information. If billing and delivery addresses are not the same, we may require a utility bill for confirmation. All prices quoted on our Web Site include VAT and Eco tax. 

Your agreement with us.

There will be no contract of any kind between you and us until payment for your goods is authorised by your bank or credit card insurer. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that payment for the goods is authorised, (and not before) a contract will be made between you and us. Authority for payment must be given at the time of the order. Payment for your order will be taken once stock availability has been confirmed. If for any reason the goods cannot be supplied then payment will be refunded in full within reasonable time. 


Availability 

All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control. Cancellation of Order Prior Delivery If you wish to cancel your order we ask that you advise us at least 24 hours before your planned delivery date and you will receive a full refund. 

Delivery terms 

Delivery covers The Maltese Islands and Worldwide. Our method of delivery is through the use of the postal service both local and international. We aim to deliver all orders as soon as possible. Delivery will be made to the address specified by you. We shall do our best to dispatch your order within 3** working days from the date of your order. 

Postage and packing charges are shown on the checkout page together with the cost of your purchases. 

This does not affect your statutory rights. **Working days does not include Saturdays, Sundays or public holidays. 


Cooling Off Period 

You have 15 days cooling off period starting from date of delivery. Items are to be returned back to us by yourselves personally or by mail at your expense. The goods must be returned in their original packing and must not have been used. When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package. All items are subject to inspection. If we receive an item that is not in the condition we sent it or have missing components we shall return them to you if they are not re-sellable, this will be done at your expense. 

Damaged Goods 

If you receive goods in a damaged condition, it is your obligation to notify us by phone or email within 24 hours from date of delivery. If no complaint is received within the specified period, then it will be considered that the appliance is to your satisfaction. 

Incorrect Goods/Wrong amount of Goods 

It is your responsibility to ensure that you have been sent the correct item/s and the correct number of item/s when you receive the package and it is your obligation to notify us within 24 hours of any discrepancy in your package. 

Disclaimer 

Zedco does not assume any responsibility for goods that are damaged during transit by the postal service and any claims for delay and damage should be directed at the relevant postal service company. 


Minors 

We assume that our customers are only adults responsible for their actions and cannot entertain disclaimers for orders that have been carried out by minors and or/members within the household without the authority to purchase.